Patient Coordinator

About the job

Support a clinical team by ensuring smooth daily operations in a busy physical therapy clinic in Whitehall, PA. The Patient Care Coordinator is responsible for front office duties, patient scheduling, insurance verification, and delivering excellent customer service in a fast-paced environment. The role is highly collaborative and central to the patient experience.

Key Responsibilities

• Greet and assist patients and visitors.
• Schedule appointments and manage clinic calendar.
• Verify patient insurance and process payments.
• Maintain organized office environment.
• Provide exceptional customer service and address patient needs.
• Attend required training and support compliance initiatives.

Qualifications

• High school diploma or equivalent.
• Strong multitasking and time management skills.
• Ability to relate well with team members and leadership.

Benefits

• Paid time off and holidays.
• Health, dental, and vision insurance.
• 401(k) with company match.
• Annual charity day.

Work Environment

• Full-time, Monday-Friday business hours.
• Occasionally requires extended hours for special events.

Location

Whitehall, Pennsylvania.

Healthcare · 10,000+

Upstream Rehabilitation is the largest dedicated outpatient physical therapy provider in the United States, operating over 1,200 clinics across 28 states. Founded in 2004 and headquartered in Birmingham, Alabama, the company offers comprehensive outpatient and specialized physical therapy services. With a team of more than 8,000 associates, Upstream Rehabilitation is committed to delivering high-quality, patient-centered care, conducting over 8 million patient visits annually. The company continues to expand its services to meet the growing needs of an aging and increasingly active population.