RCM Product Manager

About the job

We're looking for a strategic and hands-on Product Manager with experience in Revenue Cycle Management (RCM) to join our Digital Health division. In this role, you will own the roadmap, design, and delivery of solutions that streamline revenue operations — from patient registration and insurance verification to claims submission and collections.

You will collaborate with cross-functional stakeholders across engineering, operations, customer success, and clinical leadership to build products that improve financial performance and operational efficiency for healthcare providers.

Job Responsibilities:

• Own and manage the product lifecycle for RCM solutions — from discovery through launch and continuous improvement.

• Conduct user research with billers, coders, revenue cycle leaders, and payers to understand pain points and define solutions.

• Define, prioritize, and maintain the product roadmap and backlog using Agile methodologies.

• Collaborate with engineering and UI/UX teams to build intuitive, compliant, and scalable products.

• Ensure seamless integration with EHRs, clearinghouses, payer portals, and practice management systems.

• Monitor key product metrics (e.g., claim rejection rate, days in A/R, collection rate) and use data to drive enhancements.

• Stay current with healthcare and RCM regulatory changes (e.g., CMS, HIPAA, ICD/CPT updates).

• Provide product training and support to internal stakeholders and end-users.

• Drive go-to-market strategies, in partnership with marketing and sales teams.

Education Necessary for Position:

• Bachelor's degree required

Experience & Skills Necessary for Position:

• Bachelor's degree required; MBA or relevant certification is a plus.

• 3–6 years of experience in product management, ideally in a healthcare or RCM software setting.

• Deep understanding of RCM workflows including eligibility, coding, billing, denials, and collections.

• Experience working with cross-functional Agile product teams.

• Familiarity with FHIR, HL7, 837/835/270/271 standards is a strong advantage.

• Exceptional communication, problem-solving, and analytical skills.

Work Environment:

• This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

• Notice will be provided if travel is required.

Organizational Relationships:

• Develop and maintain positive internal and external organizational relationships that would contribute to the success and growth of the company.

Healthcare/Technology · 500-1,000 employees

Established in 1987 and headquartered in Shelton, Connecticut, Saisystems International is a global leader in delivering integrated healthcare and technology solutions. With over three decades of experience, we are committed to enhancing operational efficiency and patient care through innovative services. Our diverse team of professionals operates across multiple countries, ensuring a broad reach and a deep understanding of various markets.

Since the very beginning, our organization has been guided by our core values. Seva: Be of service to our clients and your team, while contributing to the community, is a core value that is close to our hearts. Saisystems International donates 25% of our annual profit to charitable causes.

Seva initiatives touched countless lives, bringing hope, warmth, and care to those in need. From meals and education to supporting the elderly, our impact is felt in the smiles, gratitude, and relief of those we've served.

Together, we've made a difference—and will continue to do so with compassion and commitment.

Recognized as one of Hartford Business Journal's Best Places to Work from 2018 to 2025.