Patient Representative

About the job

As a Patient Services Representative, you will be the initial contact for new and existing patients, handling appointment scheduling and information exchange. You’ll collaborate with clinical staff, maintain strict confidentiality, and provide exceptional service on the phone and through data entry systems.

Key Responsibilities

• Schedule, reschedule, and cancel patient appointments.
• Interview new patients to gather demographic and insurance information.
• Ensure urgent needs are prioritized and resolved.
• Handle patient inquiries and facilitate financial screening services.
• Maintain a positive, flexible attitude and uphold confidentiality and core values.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year experience in medical or call-center setting.
• Ability to type at least 45 wpm.
• Experience with electronic medical record systems preferred.
• Bilingual (English/Spanish) preferred.

Benefits

• Supportive and inclusive work culture.
• Opportunities to collaborate across departments.

Location

• Remote position, Central Texas (based in Austin, Texas, USA).

Healthcare · 500-1000

CommUnityCare Health Centers is a nonprofit organization providing primary and specialty healthcare services to underserved communities in Central Texas. Their offerings include behavioral health, dental care, pediatrics, and women's health services. With over 30 locations, they are committed to delivering accessible, high-quality care regardless of patients' insurance status or ability to pay.