Clinical Associates
Patient Services Representative
$35,000-42,000 / year
Towson, Maryland
Full-Time
On-site
1 month ago
JobLeap AI Summary
Provide front-desk and administrative support in a busy multi-specialty medical practice, handling scheduling, patient registration, and payment processing. Ensure a professional and efficient patient experience during regular weekday hours.
Full-time weekday schedule
Comprehensive benefits package
Team-oriented environment
Opportunities for growth
Strong focus on customer service
Medical office experience preferred
About the job
Serve as the primary point of contact for patients and visitors in a multi-specialty healthcare facility, ensuring smooth appointment scheduling, registration, and billing processes.
Position Overview
Work with a dedicated team to deliver excellent customer service and support to patients, helping them access care and manage administrative tasks from appointment scheduling to payment collection.
Key Responsibilities
- Answer all incoming phone calls and assess needs efficiently
- Schedule and confirm appointments
- Verify insurance and resolve eligibility issues
- Complete patient registration and check-in
- Collect co-pays, deductibles, and outstanding account balances
Qualifications
- High school diploma or GED required
- Experience in medical office or call center preferred
- Basic math and cash-handling skills
- Strong customer service and communication abilities
- Familiarity with EMR systems a plus
Benefits
- Paid time off and comprehensive health, dental, and vision insurance
- Life insurance and 401(k) matching
- Supportive team environment and opportunities for growth
Location
Towson, Maryland; full-time, weekday schedule.
About Clinical Associates
Healthcare · 1000-5000
Clinical Associates is a multi-specialty medical practice founded in 1972, providing integrated healthcare services across Maryland. With over 50 years of experience, the organization offers a range of services including primary care, cardiology, dermatology, endocrinology, ophthalmology, and podiatry. Operating from multiple locations in Towson, Reisterstown, and Pikesville, Clinical Associates is committed to delivering coordinated, patient-focused care. The practice emphasizes preventive health and offers same-day appointments, after-hours care, and on-site laboratory services to enhance patient convenience.