Patient Services Representative

About the job

Provide the first point of contact for patients in a multidisciplinary medical practice in Pikesville, MD. The Patient Services Representative ensures a positive patient experience by handling scheduling, insurance verification, and payment collection, both via phone and in person. The practice supports a collaborative work environment and values growth and enrichment for all staff.

Key Responsibilities

• Answer patient phone calls and assess needs promptly.
• Schedule appointments and manage the daily calendar.
• Verify insurance information and resolve eligibility issues.
• Collect co-pays, deductibles, and patient balances.
• Support a seamless check-in and customer experience at the front desk.

Qualifications

• High school diploma or GED required.
• Previous medical office and call center experience preferred.
• Strong customer service, communication, and basic math skills.
• Preferred: EMR proficiency.

Benefits

• Paid time off and health benefits.
• Dental, vision, and life insurance options.
• 401(k) with matching.

Work Environment

• Full-time, Monday to Friday.
• Occasional late evening shifts may be required.

Location

Pikesville, Maryland, in a multi-specialty healthcare setting.

Healthcare · 1000-5000

Clinical Associates is a multi-specialty medical practice founded in 1972, providing integrated healthcare services across Maryland. With over 50 years of experience, the organization offers a range of services including primary care, cardiology, dermatology, endocrinology, ophthalmology, and podiatry. Operating from multiple locations in Towson, Reisterstown, and Pikesville, Clinical Associates is committed to delivering coordinated, patient-focused care. The practice emphasizes preventive health and offers same-day appointments, after-hours care, and on-site laboratory services to enhance patient convenience.