Counselor

About the job

As an Adjustment Counselor I in a vibrant credit union environment, you'll use your communication and analytical skills to help members resolve financial challenges. The role supports both cost management and customer service through direct interaction and teamwork.

Key Responsibilities

• Collect on assigned delinquent accounts to minimize credit union losses.
• Contact members regarding payments, recommend resolutions, and perform account adjustments.
• Maintain accurate and thorough records, and follow department procedures and regulatory policies.
• Provide recommendations about repossessions or charge-offs when required.
• Participate in teamwork efforts and assist with other duties as needed.

Skills & Competencies

• Strong negotiation, persuasion, analytical, and problem-solving skills.
• Teamwork and effective communication abilities.
• Familiarity with collection laws and regulatory compliance standards.

Qualifications

• High school diploma or equivalent required.
• 0–1 year of relevant experience in collections or related fields.

Work Conditions

• Ability to sit and use a computer for extended periods.
• Occasional local or overnight travel required.

Location

• Based in Enola, Pennsylvania, United States, within a supportive and diversity-oriented organization. The company values inclusion, growth, and a collaborative spirit.

Healthcare · 1000-5000

Members 1st Federal Credit Union, established in 1950, is a member-owned financial institution headquartered in Enola, Pennsylvania. Serving over 600,000 members, it offers a comprehensive suite of financial products and services, including checking and savings accounts, loans, and investment options. With a strong commitment to community engagement, Members 1st operates numerous branches across the region, providing personalized service to its members. The credit union emphasizes convenience through digital banking solutions, ensuring members have access to their finances anytime, anywhere. Celebrating its 75th anniversary in 2025, Members 1st continues to uphold its mission of putting members first in all aspects of its operations.